NBCUniversal Inc. - IT Program/Product Manager (Facilities) - Sumbul Ali - Senior Engineering & Technical Program Leader

Position Overview

At NBCUniversal, I managed a $7.7M+ IT portfolio of 12+ enterprise applications supporting facilities, ticketing, ordering, and executive reporting across East and West Coast operations. I led data migrations from Maximo → Manhattan Centerstone → EmcorVia, overseeing mapping, ETL, validation, and user training for hundreds of facility stakeholders. I standardized processes and unified reporting terminology across both coasts, implemented GDPR/CCPA-compliant retention policies, and rolled out secure authentication using SAML and OAuth 2.0. I migrated critical applications to AWS and Azure, increasing scalability and reducing infrastructure risk, and achieved 99%+ system uptime by implementing a stabilization program that reduced downtime to near-zero. I delivered the Falcon V mail digitization project during the pandemic, enabling secure digital processing of 100+ lbs/day of USPS mail and reducing physical delivery labor by 95%. I also implemented Tableau executive dashboards that consolidated metrics from East and West Coast operations, improving executive decision-making speed and accuracy.

Key Responsibilities

• Managed $7.7M+ IT portfolio of 12+ enterprise applications spanning facilities, ticketing, ordering, and executive reporting.

• Directed data migration programs from Maximo → Manhattan Centerstone → EmcorVia, overseeing mapping, ETL, validation, and user training.

• Standardized processes and unified reporting terminology across East and West Coast operations.

• Partnered with privacy and cybersecurity teams to implement GDPR/CCPA-compliant retention policies.

• Rolled out secure authentication frameworks (SAML, OAuth 2.0).

• Migrated critical applications to AWS and Azure for improved scalability and resilience.

• Implemented application stabilization programs to achieve 99%+ uptime.

• Delivered innovative executive dashboards using Tableau to improve decision-making.

Major Achievements

✓ Reduced application downtime to near-zero incidents.

✓ Delivered Falcon V mail digitization project during pandemic, enabling secure digital processing of 100+ lbs/day USPS mail and reducing labor needs by 95%.

✓ Migrated multiple enterprise platforms to cloud, improving scalability and security.

✓ Created unified East/West Coast dashboards for real-time executive insight.

Impact & Results

📈 99%+ uptime across 12+ enterprise applications.

📈 95% reduction in physical mail handling through digitization.

📈 Increased executive reporting speed and accuracy with unified dashboards.

📈 Successful training and onboarding for hundreds of facilities team members.

Key Projects Delivered

🎯 Facilities Management Migration: Maximo → Manhattan Centerstone → EmcorVia.

🎯 USPS Mail Digitization: Falcon V scanning system for secure hybrid/remote mail delivery.

🎯 Space Management Tableau Dashboard: Unified East/West Coast data and terminology.

🎯 Application Stabilization Program: Reduced downtime to near-zero via module prioritization and SQL optimization.

Challenges Overcome

Legacy instability → stabilization program achieving 99%+ uptime.
Disparate reporting → unified dashboards and processes across coasts.
Manual mail delivery → digitized handling of 100+ lbs/day USPS mail.

Skills Developed

Program & Portfolio Management: Managed $7.7M+ IT portfolio; prioritized and balanced multi-project delivery across 12+ enterprise systems.
Agile & Hybrid Program Leadership: Applied Scrum, SAFe, and hybrid Agile-Waterfall approaches to coordinate distributed teams.
Executive Stakeholder Engagement: Partnered with Senior Directors, SVPs, and cross-coast leadership to align technology with strategic objectives.
Risk & Change Management: Directed risk mitigation plans, release/change management, and post-implementation reviews to ensure delivery quality.
Enterprise Data & Systems Migration: Led multi-phase migrations (Maximo → Manhattan Centerstone → EmcorVia) with zero unplanned downtime.
Cloud Transformation & Architecture: Migrated legacy on-premise applications to AWS/Azure for improved scalability and security.
Privacy & Compliance Leadership: Implemented GDPR/CCPA-compliant retention policies; integrated enterprise authentication via SAML and OAuth 2.0.
Operational Efficiency & KPI Tracking: Improved reporting cycles and accuracy through Tableau dashboards and unified taxonomy across regions.