Blankfactor

Sr. Technical Program Manager

📅 Mar 2023 - Dec 2024
📍 Orange County, CA (Remote)
💼 Full-time
🏢 Technology, Healthcare, Finance
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Position Overview

At Blankfactor, I led cross-functional engineering, analytics, and product teams to deliver enterprise-grade analytics platforms and AI-powered solutions across technology, healthcare, and finance sectors. Managing a team of upto 15 engineers, I implemented enterprise AuthN/AuthZ protocols to secure application access, launched a private LLM-powered document search application using RAG architecture with Pinecone vector DB, and automated data pipelines that reduced manual processing by 60%. I optimized SQL/Python processing for a 40% efficiency gain, delivered KPI-driven dashboards across HR, recruitment, finance, and marketing, and applied Agile program management practices to accelerate delivery and ensure compliance.

Key Responsibilities

• Directed cross-functional engineering, analytics, and product teams to deliver enterprise-grade analytics platforms and applications.
• Managed end-to-end delivery of solutions leveraging GitLab, AWS Athena, AWS Glue, and API-driven architectures.
• Partnered with frontend teams (Angular, React Native) to deliver responsive and user-friendly interfaces.
• Led Agile transformation across teams, introducing sprint planning, retrospectives, and resource allocation strategies to improve delivery velocity.
• Collaborated with finance, recruitment, and marketing teams to design and implement KPI-driven dashboards.
• Strengthened data governance, resolving integrity issues and improving processing accuracy.

Major Achievements

✓ Built a private LLM-powered document search application using RAG architecture with Pinecone vector DB for semantic search.
✓ Automated data pipelines, reducing manual processing by 60%.
✓ Optimized SQL and Python queries, improving data integrity and processing efficiency.
✓ Delivered dashboards across HR, recruitment, talent pool, and finance for improved decision-making.

Impact & Results

📈 Manual processing reduced by 60% through automation.
📈 Improved data processing efficiency by 40% via SQL/Python optimization.
📈 Enhanced decision-making speed and accuracy with multi-department dashboard adoption.

Key Projects Delivered

🎯 Private LLM Document Search App: RAG architecture + Pinecone for semantic retrieval.
🎯 Company-wide Dashboards: HR, recruitment, talent pool, finance dashboards in Looker Studio/Tableau/AWS QuickSight.
🎯 Data Pipeline Automation: Reduced processing time and manual effort by 60%.
🎯 Moderna Dashboard: Built in under 20 days with stakeholder-driven iteration.

Challenges Overcome

Manual, inconsistent reporting → delivered automated KPI dashboards.
Data processing delays → optimized SQL/Python and automated workflows.
Lack of knowledge retrieval → implemented LLM-based search for instant access to institutional knowledge.

Skills Developed

Program & Portfolio Management: Managed multi-workstream delivery across engineering and analytics.
Agile Program Leadership: Implemented Agile ceremonies and metrics to optimize team performance.
AI Product Delivery: Designed and launched enterprise AI-powered tools with measurable ROI.
Data Governance Leadership: Identified, resolved, and prevented data quality issues across critical pipelines.
Cross-functional Stakeholder Engagement: Collaborated with finance, HR, and marketing to align tech delivery with business KPIs.
Automation Strategy: Replaced manual processes with automated pipelines, cutting operational overhead.