Directed the stabilization and modernization of NBCUniversal’s Supplies & Receiving, Reprographics, and Messenger applications. Reduced downtime from multiple weekly outages to near-zero, introduced bulk update automation, optimized SAP and vendor integrations, and transformed user experience to improve efficiency across multiple departments.
Project Overview
Challenges & Solutions
Challenges
Inherited three mission-critical but unstable applications — Supplies & Receiving, Reprographics, and Messenger — which experienced downtime 2–3 times weekly
Systems were inefficient, requiring excessive manual steps and repetitive data entry
Each application had different stability, scalability, and integration problems
Supplies & Receiving – One-by-one inventory management with no bulk update capabilities
Reprographics – Depended on SAP budget database integration with frequent sync and reporting limitations
Messenger – Depended on vendor system (Empire) via web services, with limited logging and weak error handling
On-premises hosting limited scalability, resiliency, and modernization potential
Solutions
Comprehensive Stabilization: Conducted root cause analysis for recurring failures; rewrote unstable modules; implemented improved error handling and logging
UI/UX Redesign: Reduced unnecessary clicks and page navigations; added persistent user information fields to avoid repetitive data entry
Supplies & Receiving Enhancements: Built bulk inventory update functionality with integrated quality checks, replacing inefficient single-item updates
Reprographics Enhancements: Developed new reporting capabilities; maintained and optimized SAP budget database integration for accurate cost tracking and billing
Messenger Enhancements: Enhanced logging to identify vendor integration issues; collaborated directly with Empire’s technical team to debug and resolve integration challenges; maintained service continuity during vendor downtime
Cross-Team Collaboration: Worked with privacy, cybersecurity, and vendor teams to ensure compliance, performance, and SLA adherence
Cloud Migration: Planned and executed the migration of all three applications from on-premises to AWS EC2, improving performance, scalability, and reliability while reducing operational costs