Directed the migration of NBCUniversal’s facilities work order management from the SaaS-based Manhattan Centerstone platform to the EmcorVia SaaS solution. Led data mapping, reporting module definitions, and system integrations. Oversaw the transition of the internal NBCUniversal call center to EmcorVia’s call center, designing process flows and workflows to ensure a seamless change. Worked with the telecom team to configure call transfers so the helpline number remained unchanged, routing calls to EmcorVia during work hours and to the Facilities Director’s group after hours as required. Created training materials, testing plans, and delivered training to new team members to ensure adoption and operational readiness.